In my most recent post, I mentioned that one of my most favorite facets of marketing is market research. A very close second favorite to market research is building a brand identity — using the understanding an organization has about its target customers to craft a unique and meaningful brand and message. I love bringing the two puzzle pieces of customer understanding and brand positioning together and making them fit.
This year, out of all of the organizations with which I have worked, I’ve had the pleasure of working with three different organizations (two non-profits and one large private company) to help the brand puzzles fit together. I’ve done this by facilitating some in depth brand strategy sessions for each organization. Each strategy session has looked a bit different from the others to meet the specific needs of each organization (for instance I’ve facilitated sessions that have lasted a half day, and a process that consisted of hour long meetings every two weeks for 6 months). Despite these differences, the key topics and brand components that we have discussed are the same.
For all three brands, each one was well-established in its field, and the youngest brand was over ten years old. While each organization had specific challenges that caused it to revisit its brand identity, there were a few common challenges each faced:
- Each brand was struggling to be more relevant and top of mind with its target customers
- Within each organization, there was some confusion as to what the brand really stood for
- Each organization lacked the language to communicate what the brand was about and what it provided to its target customers (the Brand Promise)
The sessions that I facilitated for each organization resulted in resolving these challenges by analyzing and rebuilding their brands one component at a time. This process, one in which all of the key internal stakeholders participated, led to the development of a new brand identity for each organization that was fully embraced.
Because I have gotten such great feedback from the organizations for whom I have facilitated this process, I thought it might be useful to document this process over the course of the next few posts — just in case anyone else might find this process helpful in solving an brand identity challenges that their organization faces.
With that in mind, this post is my introduction to the series: A Step By Step Approach to Building a Brand Identity. The subsequent posts in this series will cover the following topics:
- Getting Started: Assembling the right people and target customer research to leverage in the process
- Establishing the Guidelines: Aligning to the objectives of the process
- Diving Into the Brand: Building the brand essence, benefits, character, and reasons to believe
- Pulling It All Together: Developing the Brand Promise
I hope that you find this new series of posts to be interesting and helpful, and as always, if you have any questions or comments along the way, please let me know. I’d love to hear from you.